JOANN FABRICS & CRAFT STORE
413-586-1075
SUMMARY
The Inventory Coordinator’s responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Inventory Coordinators will review inbound product deliveries and work schedules to ensure delivery coverage. They will also maintain backroom standards by accurately processing freight and taking full account of physical inventory to ensure product is continuously flowing to the sales floor. This team member is fully accountable for annual physical inventory of the store. The Inventory Coordinator will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.
ESSENTIAL RESPONSIBILITIES
HEARTS
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer’s needs
Asks open-ended questions to learn about customers’ project needs and escorts them to the desired product’s location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
HANDS
Performs on-hand counts of physical inventory throughout the back room and sales floor to ensure all inventory is accounted for
Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged. Required to enter and exit truck bed to remove freight. Unloads freight from the truck and sorts it according to company procedures. Lift boxes from truck and receiving area, place, and arrange items on shelves and racks.
Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary
Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area
Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
MINDS
Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink
Merchandises product in a way that catches the customer’s attention and promotes sales
Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store
INSPIRE
Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor
Communicates freight plan to other team members and promotes whole store participation in the movement of freight
Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage
Monitors team member work practices and provides guidance on receiving/stocking store policies
PHYSICAL REQUIREMENTS
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
EXPECTED AVAILABILITY
Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.
Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression
EDUCATION / EXPERIENCE
Must be 18 years old or older
Education Minimum: High School Diploma, GED, or equivalent
Experience Minimum: 1+ years experience in a customer centric environment preferred, previous supervisory experience preferred